Live22 Privacy Policy — Platform User Data Protection
This policy outlines how live22 collects, uses, stores, and protects the personal information of users on our platform in Malaysia.
Effective from your account registration date. Updated: 2026.
1. What information do we collect from you?
The live22 platform collects various types of information to ensure a safe, seamless, and relevant user experience. The following are the categories of data we collect:
Account and identity information
During registration, you are required to provide your full name, a Malaysia-registered mobile number, email address, and date of birth. This information is used to verify your identity and ensure that only eligible individuals — aged 18 and above — access the platform.
Local payment information
To process deposits and withdrawals in MYR, we collect your bank account holder name, account number, and any digital wallet details (such as Touch 'n Go) you use. We do not store credit card details directly; all transactions are processed through secure payment gateways.
Device and browser data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and language settings. This data is used to optimise how the platform displays on your device and to detect any suspicious access.
2. How is your information used?
All information collected by live22 is used solely for legitimate platform operations and service improvements for our users. We do not use your data for unrelated purposes without your consent. The primary uses of your data are as follows:
- Account management: Verifying your identity, processing registration, and maintaining the security of your login.
- Transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Platform communications: Sending important account notifications, promotions you have subscribed to, and policy updates.
- Service improvement: Analyses aggregated (not individual) usage patterns to improve platform performance and interface.
- Fraud prevention: Detecting and investigating suspicious activity to protect all users on the platform.
- Legal compliance: Complying with applicable legal and regulatory requirements in Malaysia.
3. Cookies and tracking technologies used
The live22 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used
- Session cookies: Used to maintain your login during an active session and keep your account secure. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves preferences such as language selection and display settings to enhance your browsing experience.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, particularly login features and session security.
- Check your browser settings
- Delete cookies at any time
- Block third-party cookies
- Session cookies do not store passwords
4. Data security and third-party sharing
Data security measures
Live22 employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit and at rest, strict internal access controls, and continuous monitoring for unusual activity. While no system can guarantee absolute security, we continually update our protective measures in line with industry best practices.
Third-party sharing
Live22 does not sell, rent, or disclose users' personal information to any third party for marketing purposes without your consent. Information may only be shared in the following limited circumstances: (1) with payment service providers that process your MYR transactions, who are bound by strict confidentiality agreements; (2) when required by law or a valid court order; or (3) to protect the rights, property, or safety of the platform and its users from serious threats.
Data retention period
Your personal data is retained for as long as your account remains active and for any period required by applicable legal or operational obligations. Upon account closure at your request, personal data that is no longer required for legal purposes will be deleted within a reasonable timeframe. Transaction data may be retained for longer periods to meet financial compliance requirements under Malaysian law.
5. Your rights as a user of this platform
As a registered live22 user, you have specific rights regarding your personal data. We respect these rights and are committed to making them easy to exercise:
- Right to access: You have the right to request a copy of the personal information we hold about you. Submit your request via our support email.
- Right to rectification: If any of your information is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings.
- Right to erasure: You may request deletion of your personal data upon account closure, subject to applicable legal retention requirements.
- Right to object: You may object to the processing of your data for specific purposes, such as direct marketing.
- Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a dispute is being resolved.
6. Policy amendments and how to contact our support team
Changes to this Privacy Policy
Live22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data collection practices, legal requirements, or platform service improvements. Where material changes are made, we will notify registered users via in-platform notifications or email at least three days before the changes take effect.
Users are responsible for reviewing this policy periodically. Continued use of the platform following any amendments constitutes acceptance of the latest version of the policy. The date of the most recent update will always be displayed at the top of this document.
How to contact us regarding privacy
If you have any questions, concerns, or wish to exercise your data rights as outlined above, please contact the live22 support team by email at [email protected]. Clearly state the nature of your request along with your account number (where applicable). Our team will endeavour to respond to privacy-related requests within seven business days.
Additional information on how to use the platform, account procedures, and service-related questions can be found in the FAQ.