Live22 Responsible Gaming — Play Smart, Live Balanced
Live22 believes that quality entertainment should always be on your terms. This page provides guidance, self-control tools, and support information to help keep your gaming experience positive and balanced.
What is live22's commitment to responsible gaming?
At live22, we believe every user deserves to enjoy entertainment in a safe, controlled environment, free from pressure. Online gaming should be a fun leisure activity — not a source of financial or emotional stress.
Our commitment to responsible gaming goes beyond policy on paper. It's reflected in every design decision on our platform — from easily accessible account controls to a user-centred support approach. We do not encourage excessive play and always place our users' long-term wellbeing above short-term gains.
Live22 users are encouraged to always play within their financial means, set realistic limits, and reach out to our support team whenever they need assistance or guidance.
How do you spot risky gambling behaviour?
Recognising the warning signs is the first step to staying in control. Here are some red flags to take seriously:
Borrowing money or using funds meant for essentials just to keep playing is a serious warning sign.
Losing track of how long you spend in a gaming session, or neglecting daily responsibilities because of gaming.
Feeling restless, irritable, or anxious when not playing, or playing as a way to escape emotional problems.
Continuing to play after a loss in hopes of winning back money already lost is a dangerous pattern.
If you identify two or more of the above signs in yourself or someone you care about, we encourage you to take a break, talk to someone you trust, and consider seeking professional help.
How to set healthy time limits and budgets
One of the most effective ways to stay in control is to set your limits before you start playing — not during or after a session. live22 fully supports this approach.
Deposit budget limit
Decide on the maximum amount in MYR (RM) that you are comfortable depositing within a weekly or monthly period. Think of this as the cost of entertainment — much like a cinema ticket or a meal out. Make sure it does not exceed your disposable income after all fixed expenses are accounted for.
Session time limit
Set a clear time limit for each session — for example, no more than one hour a day or three hours a week. Use your phone's timer as a reminder. When time's up, stop the session even if you're "winning" or "almost there".
Periodic breaks
Take an active break from the platform for a few days each month. This helps you reassess whether your gaming activity is still in a healthy place. If you find this break difficult to take, that itself is a sign worth paying attention to.
- Set your budget limit before you start playing
- Use a timer during sessions
- Stop when your limit is reached — win or lose
- Don't play when you're stressed or feeling low
- Take a weekly break from the platform
- Review your transaction history every week
Self-control tools available to live22 users
Deposit Limit
Users can contact the live22 support team to set daily, weekly, or monthly deposit limits on their account. These limits help ensure spending stays within the boundaries you set for yourself.
Account Cool-Off Period
If you need a break from the platform, you can request a temporary suspension for your account. During this period, logging in will not be permitted. This gives you space to step back without having to permanently close your account.
Self-Exclusion
Users who feel that gaming has become a problem can apply for a long-term self-exclusion. This is a more stringent measure, recommended for anyone who feels they need stronger and more lasting boundaries.
To activate any of the above features, please contact the live22 support team via the in-platform live chat or by email at [email protected]. Requests will be processed promptly and handled in strict confidence.
Minor protection and life balance
Protection for those under 18
The live22 platform is strictly for users aged 18 and above. The registration process requires date of birth verification, and the platform reserves the right to request proof of age at any time. If an underage user is found to have registered, the account will be closed immediately and any remaining balance will be returned upon completion of the investigation.
For parents and guardians — if you are concerned that a child or dependant may be accessing online gaming platforms without your knowledge, we encourage you to install parental control software on their devices.
Maintaining life balance
Healthy entertainment is just one part of a balanced life. Gaming should never replace time with family, social activities, work, or self-care. If you notice that gaming is starting to negatively affect other areas of your life, it is time to pause and seek support.
Live22 encourages all users to maintain healthy social connections, manage their finances wisely, and seek professional help without shame whenever needed. Your wellbeing is our priority.
Where can I find further help and support?
Seeking help is a sign of strength, not weakness. If you or someone you care about is struggling with gaming habits, there are several support resources available in Malaysia:
- Talian Kasih (15999): A national social welfare helpline operating 24 hours a day, able to refer you to a suitable counsellor or agency.
- Certified counsellors: Find a registered counsellor in your area through the Lembaga Kaunselor Malaysia for confidential one-on-one counselling sessions.
- live22 support team: Our team is ready to assist with information on self-control tools, account limits, or exclusion procedures. Reach us at [email protected].
Remember — you do not have to face this alone. Help is available, and taking that first step to seek support is a courageous and worthwhile decision.